Client Success Manager

Integrated Technology Systems is a growing MSP based in New York City, delivering high-quality IT support to professional services firms. We’re looking for a Client Success Manager who thrives on building strong client relationships, driving strategic conversations, and delivering exceptional service.

This is a client-facing, relationship-driven role where you’ll act as a trusted advisor—helping clients align their technology with business goals while identifying opportunities for growth and improvement. This is a hybrid role based in NYC.

What You’ll Get

• Base salary starting at $80K+ (based on experience)
• Bonus plan
• Health insurance, PTO, and 401(k) with company contribution
• Hybrid work environment supporting work/life balance
• A collaborative team focused on high-touch service and modern IT solutions

What You’ll Do

• Build and grow long-term client relationships, developing a deep understanding of each client’s business, technology environment, and goals
• Create and manage technology roadmaps, budgets, and lifecycle plans aligned to client needs
• Own the full account lifecycle including renewals, proposals, quoting, margins, and activity tracking within PSA tools
• Lead TBRs (Technology Business Reviews), proposals, and follow-ups to uncover new opportunities and continuous improvements
• Partner with engineers and internal teams to deliver solutions, standardize environments, and maintain best practices
• Act as the primary point of contact and advocate for your clients internally

What You Bring

• 2+ years of experience in account management, customer success, or a related role
• Strong organizational skills with the ability to manage multiple clients and priorities effectively
• Excellent communication skills, with confidence presenting to business owners and stakeholders
• Solid business and financial acumen, including understanding of profitability, margins, and account health
• A relationship-first mindset with the ability to build trust and navigate both business and technical conversations
• Curiosity and adaptability with technology, including staying current on trends and solutions

Nice to Have

• Prior MSP or IT services experience
• Bachelor’s or Associate’s degree

Why This Role Stands Out

• Be a trusted advisor, not just an account manager
• Work with professional services clients in a fast-paced NYC market
• Influence both client strategy and internal delivery
• Join a growing MSP where your impact is visible