Client Success Manager - Strategic Accounts

About Audigent and Experian

Audigent, a part of Experian, is the leading data activation, curation and identity platform. Audigent's pioneering data platform unlocks the power of privacy-safe, first party data to maximize addressability and monetization of media at scale without using cookies. Audigent is transforming the programmatic landscape with its SmartPMP™, ContextualPMP™ and CognitivePMP™ products, which use artificial intelligence and machine learning.

Experian is a global data and technology company, powering opportunities for people and businesses worldwide. It operates across financial services, healthcare, automotive, agribusiness, insurance, and more. Experian is a FTSE 100 Index company with 22,500 people across 32 countries.

What You'll Do

• Support management and growth of Audigent's enterprise clients
• Work with Sr CSMs and Account Directors to build client strategies
• Manage daily account operations and ensure exceptional service delivery
• Learn the programmatic advertising ecosystem and develop client management, data analysis, and strategic account growth skills

Responsibilities

Client Support & Account Management

• Support senior team members in managing strategic client relationships
• Help with daily client communications and requests
• Help prepare and deliver performance updates, QBRs, and campaign reports
• Participate in client calls and meetings, taking detailed notes and following up on action items
• Maintain Deal Libraries, targeting strategies, and account documentation

Campaign Execution & Analysis

• Support implementation of PMP deals and data segment activations
• Monitor performance of data solutions and identity products
• Help analyze audience insights and campaign effectiveness
• Help create client-facing reports and presentations
• Track Indicators and maintain performance dashboards
• Support delivery of audience analysis and recommendations

Coordination

• Coordinate with Product, Solutions, Marketing teams on client requests
• Help gather and document client feedback for product improvements
• Support account planning projects
• Help identify upsell opportunities within existing accounts

Learning

• Develop expertise in programmatic advertising and the Audigent & EMS product suite
• Learn to identify client needs and recommend appropriate solutions
• Build understanding of market trends, audience insights, and competitive landscape
• Participate in training sessions and industry events

Experience and Skills

• 0-3 years of experience in account management, client success, or digital advertising
• Bachelor's degree or equivalent practical experience
• Career aspirations in advertising technology and digital media
• Experience with basic digital advertising concepts
• Proficiency in Excel (can perform complex functions)
• Experience working with data and creating basic reports
• Stay up to date with industry trends in programmatic advertising, DSPs, and data platforms
• Experience analyzing data and identifying patterns
• Previous experience in ad tech, media, or marketing
• Familiarity with programmatic advertising concepts
• Experience with client-facing roles
• Occasional travel for client meetings and events

Benefits/Perks

• Great compensation package and sales incentive plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment: ability to work fully remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays

Culture

Experian values diversity, equity, inclusion, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, and volunteering. It is recognized as a World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024.

Equal Opportunity

Experian is an Equal Opportunity and Affirmative Action employer. It supports accommodations for disabilities or special needs.