Client Success Manager

About

Work fully remote and own partner launches at a fast-growing telehealth company.

This role has clear ownership from sales handoff through launch and growth.

Your work helps partners launch faster, stay engaged, and see real value. You will own key workflows early and help shape how this team grows.

You like pace and ownership. You start, finish, follow through.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

What you'll do

• Lead partner onboarding from sales handoff to launch.
• Build partner success plans and track adoption KPIs.
• Run business reviews with clear data and next steps.
• Manage client questions, issues, and escalations.
• Coordinate with product, engineering, billing, and care teams.
• Document workflows and create partner playbooks.
• Drive adoption, retention, and account growth.

Must-haves

• 2+ years in client success, partner success, or implementation.
• Health tech experience with payer or insurance workflows.
• Strong Excel or Google Sheets skills.
• Experience with reporting, pivots, and partner metrics.
• Able to work Eastern Time business hours.
• Comfortable managing custom partner setups.

Nice to have

• SFTP or API workflow exposure.
• Experience with health plans or managed care.
• QBR or ABR presentation experience.
• Startup experience with limited tools.

Perks & pay

• Pay: $80,000$100,000 base.
• Fully remote work across the U.S.
• Flexible schedule within ET business hours.
• High growth potential for the right candidate.
• Great benefits and startup upside.

Schedule & setup

• MondayFriday, typical ET business hours.
• Remote role; U.S.-based.
• Minimal travel, under 5%.
• Laptop provided.

Apply Today to work fully remote, own key partner launches, and grow fast with the team.