Client Success Manager

Job Overview

We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity.

Key Responsibilities

Client Relationship Management

• Own the post-onboarding relationship for a defined portfolio of client accounts
• Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities
• Act as the internal advocate for client needs — escalating issues and driving resolution across departments
• Monitor client health metrics and proactively address churn risk before it escalates

Account Growth & Retention

• Identify upsell and cross-sell opportunities within the existing client base and collaborate with the sales team to close
• Develop account growth plans aligned to client objectives and ADVDMS service capabilities
• Track and report on contract renewals, account expansion revenue, and retention rates
• Deliver client-facing performance reports with clear commentary on results and next steps

Internal Coordination

• Brief internal teams (content, paid media, SEO) on client priorities and campaign changes
• Ensure deliverables are completed on time and to the standard set in client agreements
• Maintain accurate account records in the CRM — contacts, activity logs, and pipeline status
• Flag scope creep or resourcing issues to management before they affect client delivery

Requirements

• 3+ years in a client success, account management, or customer success role within a digital agency or SaaS environment
• Working understanding of digital marketing services — paid media, SEO, content, social — at a client-briefing level
• Exceptional written and verbal communication — comfortable presenting to senior stakeholders and business owners
• Experience using CRM tools (GoHighLevel, HubSpot, Salesforce, or equivalent)
• Track record of driving retention, renewals, and account growth — numbers expected at interview
• Demonstrated ability to manage difficult client situations calmly and find practical resolutions
• Availability to work full-time in MST hours

Nice to Have

• Agency background managing multiple client accounts simultaneously
• Ability to build and present client-facing dashboards (Looker Studio, Google Analytics 4)
• Demonstrated success converting upsell opportunities within managed accounts
• Familiarity with GoHighLevel CRM and automation workflows

Additional Information

• Remote role – open worldwide
• Full-time position (no freelance)
• Competitive salary based on experience
• Immediate start

How to Apply

Submit your CV and include your retention rate, average account growth %, and one example of a difficult client situation you resolved. Only shortlisted candidates will be contacted.

Work Location: Remote