Clinical Application Support Engineer

About

You will support clinical, PHM, and MCO applications.

Location

Preferably PA, however, the client is open to anywhere in the US as long as they are in the EST time zone.

Experience

8+ yrs.

Required Skills

Healthcare domain, MS SQL, SSIS, .NET, ETL

Desired Skills

C#, IBM DataStage

Expectations

• Flexible schedule to support clinical operations
• On call support, including nights and weekends
• Willing to respond to after hours production issues

Duties

Application Support

• Support clinical, PHM, and MCO applications (care management, utilization management, reporting)
• Provide day to day production support for clinical and population health systems
• Assist with application implementations, upgrades, and post go live stabilization
• Troubleshoot issues impacting clinical workflows, care coordination, and reporting

Integrations

• Monitor and support integrations between clinical apps, PHM platforms, data warehouses, and downstream systems
• Investigate and resolve interface failures, data delays, and integration errors
• Coordinate fixes with development and vendor teams

Data & ETL Support

• Analyze and resolve data quality, reconciliation, and transformation issues
• Support ETL pipelines used for clinical, PHM, and MCO reporting
• Perform source to target analysis to find root cause of data issues
• Work with data and application teams on permanent fixes

Incident & Operations

• Participate in incident management, problem management, and RCA
• Respond to production issues affecting clinical and PHM systems
• Document incidents, fixes, and preventive actions
• Ensure ongoing system stability

Collaboration & Communication

• Work closely with application, ETL, database, infrastructure, and vendor teams
• Clearly communicate issues and resolutions to clinical and business users
• Create and maintain support documentation and runbooks