Clinical Product Manager

Company Overview

Physiomed is one of Canada’s leading providers of integrated healthcare services, delivering personalized, evidence-based care through a network of multidisciplinary clinics. With over 30 years of experience, our team of physiotherapists, chiropractors, massage therapists, and rehabilitation professionals work collaboratively to treat the root cause of injury while supporting long-term health and wellness. We are committed to a patient‑centered approach that emphasizes education, prevention, and measurable outcomes, while fostering a workplace culture built on collaboration, continuous learning, and excellence in care.

Position Overview

The Clinical Product Manager is a revenue‑driving, patient‑facing clinical role responsible for overseeing all product‑related services within the clinic, including orthotics, bracing, compression, and rehabilitation support products.

This position bridges practitioners and patients by ensuring seamless clinical handoffs, delivering high‑quality product consultations, and increasing product conversion through education, not sales pressure.

The ideal candidate has a clinical background (Registered Kinesiologist, Athletic Therapist, or equivalent rehabilitation training) and is confident communicating biomechanical concepts with both patients and practitioners.

Core Responsibilities

• Clinical Product Consultations

  • Conduct in‑depth product consultations following practitioner referrals
  • Assess biomechanical needs and recommend appropriate products
  • Educate patients on benefits, usage, and coverage eligibility
  • Complete fittings and documentation accurately and efficiently
  • Ensure all product‑related documentation is completed same day

• Warm Handoff Conversion Model

  • Work closely with Physiotherapists, Chiropractors, and Kinesiologists
  • Participate in in‑room introductions from practitioners
  • Maintain and optimize a 65–75% close rate
  • Track referral‑to‑purchase conversion metrics
    This role is integrated into the clinical workflow, not retail‑based.

• Product Revenue & KPI Management

  • Monitor and report on:
    • Month‑over‑Month (MOM) revenue trends
    • Year‑over‑Year (YOY) growth
    • Close rate percentages
    • Average product revenue per patient
    • Orthotics and bracing conversion rates
  • Identify missed product opportunities within active caseloads

• Inventory & Vendor Coordination

  • Manage product ordering and stock levels
  • Liaise with vendors regarding pricing and updates
  • Ensure product margins align with clinic targets
  • Reduce product‑related write‑offs or billing errors

• Insurance & Coverage Coordination

  • Support patients with EHC benefit navigation
  • Ensure product documentation meets insurance requirements
  • Collaborate with admin team on billing accuracy

Qualifications

Required

• Registered Kinesiologist (RKin), Athletic Therapist (CAT(C)), or equivalent rehabilitation‑based clinical training
• Strong understanding of biomechanics
• Experience in orthotics, bracing, or rehab‑based product prescription
• Excellent communication and patient education skills
• Professional demeanor in a multidisciplinary environment

Preferred

• Experience in private clinic setting
• Knowledge of MVA and extended health coverage billing
• Familiarity with EMR systems
• Experience tracking performance metrics

Growth Opportunity

This role offers opportunity to:

• Lead product strategy within the clinic
• Develop mentorship leadership
• Influence clinic revenue growth
• Participate in broader operational planning

Job Details

• Job Type: Full‑time
• Pay: $42,000.00–$72,000.00 per year
• Benefits:
  • Casual dress
  • Company events
  • On‑site parking
• Work Location: In person