IT Support Specialist

You'll support the day-to-day operation, maintenance, and security of UTP’s cloud services, infrastructure, and end-user systems. This role provides technical support for Microsoft 365, SaaS platforms, workstations, and related technologies, while assisting with infrastructure administration and continuous improvement of IT services.

Salary Range $62,000 - $68,000

This is a current opportunity within our organization.

Key Responsibilities:

• Provide first and second level support for end users experiencing hardware, software, connectivity, and access issues across workstations, mobile devices, and supported applications.
• Assist with the setup, configuration, deployment, and replacement of workstations, peripherals, servers, and networking equipment.
• Support the administration and maintenance of Microsoft 365, Entra ID, Active Directory, and other SaaS platforms, including user account provisioning, access changes, MFA, and group membership updates.
• Monitor the health and performance of network, server, cloud, and SaaS environments, and escalate issues to senior IT staff or vendors as required.
• Assist with routine administration of networking infrastructure, including switches, firewalls, wireless access points, VPN connectivity, and VLAN-related changes under the guidance of the IT team.
• Support security operations by reviewing alerts, assisting with endpoint protection administration, investigating reported issues, and escalating potential threats or incidents appropriately.
• Assist the team with compliance-related activities, including security reviews, documentation updates, audit preparation, remediation tracking, and user awareness initiatives such as phishing campaigns.
• Perform routine operational tasks such as account maintenance, patch coordination, system checks, backup verification, device inventory updates, and documentation of procedures and configurations.
• Troubleshoot and resolve workstation, application, and basic infrastructure issues, and coordinate with internal teams or external vendors for more complex problems.
• Contribute to IT service improvements by identifying recurring issues, suggesting process enhancements, and supporting the implementation of new tools, automation, and standardization efforts.
• Provide support for backup, recovery, and business continuity processes by assisting with job monitoring, reporting failures, and helping validate successful completion.
• Participate in special projects and cross-functional initiatives that support the ongoing development of UTP’s cloud and infrastructure environment.

Education, Qualifications and Experience:

• Post-secondary degree in Information Technology or a related field; or equivalent combination of education and experience.
• Minimum 1–2 years of experience in IT support, desktop support, or systems support.
• Experience supporting Microsoft 365, Windows devices, user accounts, and common business applications.
• Familiarity with AI-enabled productivity tools and workflows, and an interest in applying emerging technologies to improve IT support, documentation, and operational efficiency.
• Exposure to cloud platforms such as Microsoft 365 and Azure, and familiarity with scripting or automation tools such as PowerShell or Power Automate, is an asset.
• Relevant certifications such as Microsoft Certified: Azure Administrator, VMware Certified Professional, CCNA or A+ are a plus.

Knowledge, Skills and Attributes:

• Working knowledge of DNS, SFTP, and Active Directory/Entra ID.
• Good understanding of security best practices, including MFA, endpoint protection, access control, and safe computing practices.
• Familiarity with Windows endpoint support and basic administration; exposure to Linux environments is an asset.
• Experience using command-line and terminal tools for basic troubleshooting and administrative tasks.
• Awareness of emerging AI tools and workflows, with the ability to apply them thoughtfully and responsibly in a support and operations environment.
• Solid understanding of personal computer hardware, peripherals, and network devices.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Intellectual curiosity and a commitment to continuous learning is highly valued – a growth mindset.
• Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices.

About University of Toronto Press

The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (647) 805-5082.