Software Engineer, Sustaining Engineering

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.

Location

This is a globally remote role.

About the Role

This role deals with critical issues in the open source stack that require software engineering for upstream fixes. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of languages, to understand and address the software issues at hand. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.

Responsibilities

• Resolving complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software
• Maintaining a close working relationship with Canonical's field, support and product engineering teams
• Participating in upstream communities
• Developing fixes, backporting patches, and working with upstream for inclusion
• Reviewing code produced by other engineers
• Demonstrating good judgement in technical methods and techniques
• Prioritizing work and managing your time effectively against those priorities
• Participating in team discussions to improve processes, tools, and documentation
• Maintaining clear, technical and concise communications
• Working from home and travel internationally up to 10% of work time for team meetings, events and conferences

Professional Experience

• Professional experience as a software engineer
• Background in Computer Science, STEM or similar
• Strong experience with Linux, OpenStack, Kubernetes or other cloud technologies
• Strong development-level experience with Python, Go, C, C++ on Linux
• Ability to troubleshoot with gdb and other tools
• Familiarity with git source code repositories and branches
• An exceptional academic track record from both high school and preferably university
• Willingness to travel up to 4 times a year for internal events

About You

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems

Benefits

• Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.