Cloud Support Engineer

Job Scope

We manage mission-critical cloud infrastructure for our customers globally. This role entails providing 24x7 managed support for these cloud environments. In this role, you will be a part of the Cloud Operations Centre (COC) Team.

Total / Relevant Experience

• 3-10 years in similar roles in technical operations.

Key Responsibilities

• 24x7 Cloud monitoring and support.
• Make sure Service SLA is met with appropriate responses & resolutions.
• Documentation and maintaining customer technical build documentation.
• Own new upgrades for existing deployments and their documentation.
• Own new remote site deployments and their documentation.
• Deliver internal training as per schedule.
• Technical Account Manager for Key Customers.
• Work with the open-source community.

Must-have Skill

• Experienced Linux user and system administrator.
• Experience in deploying and administering KVM, ESXi and/or XenServer hypervisors.
• Experience in deploying, supporting or managing clouds based on Apache CloudStack (preferably) and/or OpenStack.
• Experience in debugging and resolving production issues.
• Experience in support participation, on-call schedules and using tools.
• Good networking knowledge, including software defined networking.
• Good understanding of storage protocols and technologies (CIFS and NFS, object storage S3, etc.).
• Excellent spoken and written English.