Cloud Support Engineer (w/m/d)

About Us

Do you love solving IT technical problems? Can you communicate technical contexts well and do you like to see the direct impact of your work? Then we should get to know each other!

With us, you are part of a high-performing team of dedicated specialists in the field of SAP archiving and document management.

KGS Software GmbH, headquartered in Neu-Isenburg, has stood for high-performance and lean archiving solutions in the enterprise environment for over 25 years. Leading companies worldwide rely on kgs to archive business-critical information from central enterprise applications such as SAP or Microsoft SharePoint securely, compliantly, and efficiently in the long term. With tia® – the intelligent archive, kgs offers a lightweight, cloud-agnostic archive platform that enables unstructured data to be stored in compliance with regulations while also making it usable for AI.

Your Role

• You will classify support requests using our ticket system Jira Service Desk and independently analyze and solve simple and complex support cases in the SAP and Cloud environment (1st & 2nd Level).
• You will actively manage communication with our enterprise customers and coordinate internal and external contacts.
• You will analyze container setups (Docker, Kubernetes) along the entire tia® system chain using logs and Postman.
• You will check API integrations with SAP (ArchiveLink/CMIS) and product configurations.
• You will assess the criticality level of errors and ensure compliance with SLA agreements.
• You will create reusable documentation, analyses, and process descriptions.

Your Strengths

• You have a very good understanding of cloud technologies (especially Azure, Docker, Kubernetes) and can draw correct conclusions from log and monitoring results (e.g., using Grafana).
• You can handle Linux systems confidently.
• You can systematically analyze problems even under time pressure.
• Initial SAP knowledge is an advantage, but not essential.
• You learn quickly and remain calm even under high workload.
• You enjoy communicating calmly, structured, and focused on the essentials.
• You can work very confidently in German and English.
• 24/7 support in team rotation is a matter of course for you.
• You want to ensure high customer satisfaction.

Your Benefits

• You work AI-driven: You delegate repetitive tasks and focus on real value creation.
• You work in a small, hand-picked team with extensive industry and product experience.
• You will receive very well-structured onboarding into the ECM market and our products through self-directed learning and various mentors.
• You work in a high-performance development environment including private cloud.
• You receive our full trust, very high personal responsibility, and significant design freedom.
• You actively shape our company growth.
• We have no rigid "career paths", but flexible opportunities for every phase of life.
• Regular team events ensure a good atmosphere.
• You will receive a market- and performance-oriented compensation package.

Position Details

• Workload: 40 hours
• Start Date: 01.04.2026
• Employment Duration: Permanent
• Industry: Software
• Work Location: Home Office
• Working Hours: Flexible

Publication Date: 09.03.2026 Valid Until: 31.03.2026

Contact Person: Evelyn Urbanczyk Senior People & Culture Partner

Application: Interested? Please send your application, stating the position and with your CV attached, to hr@kgs-software.com.