Cloud Technical Support Engineer

About

Join a dedicated team as a Cloud Technical Support Engineer focused on elevating client experiences. Deliver seamless technical assistance while managing cloud applications and fostering innovation. This role is pivotal in maintaining high availability and resolving incidents swiftly. You will oversee production support activities, ensuring compliance with SLAs while mentoring less-experienced team members. Your knowledge of tools like AWS and Terraform will be integral to our operational practices.

Responsibilities

• Deliver production support for varied applications
• Maintain cloud infrastructure and services
• Coordinate project milestones and resource allocation
• Train and develop junior support engineers
• Handle escalations as a subject matter expert

Requirements

• Bachelor's degree in Computer Science/Engineering
• Experience in incident and change management
• Hands-on skills with Linux/Windows environments
• Familiarity with AWS, CI/CD, and monitoring tools
• Strong written and verbal communication skills

Utilize your technical acumen to foster a robust technical support environment that enhances user experience and operational efficiency.