Collections Executive

Company Description

Noble Education Group is a premier student recruitment company specializing in connecting aspiring learners with prestigious public and private colleges across Canada. Through its extensive network of partnerships with esteemed educational institutions, the company facilitates both onshore and offshore academic opportunities. Noble Education Group is dedicated to empowering students by guiding them toward fulfilling educational and professional aspirations. With a focus on excellence and precision, the organization ensures smooth and successful academic journeys within Canada's dynamic education landscape.

Role Description

The Collections Executive is responsible for the end-to-end management of tuition fee collections and financial compliance at Noble Education Group. This role focuses on the proactive recovery of pending payments, the management of recurring installment plans, and the precise maintenance of student financial records. As a key bridge between the student and the final enrollment stage, the Collections Executive resolves technical payment issues, verifies refund requests, and provides the Onshore Lead with accurate financial reporting. The primary objective is to maximize collection efficiency and prevent bad debt through firm yet professional communication and meticulous record-keeping.

Key Responsibilities

• Payment Follow-up: Proactively follow up with students and agents to ensure all pending payments and tuition fees are collected within established timelines.
• Installment Management: Monitor and manage recurring payment plans (installments), ensuring students stay on schedule and addressing any missed payments immediately.
• Financial Record Keeping: Maintain accurate and up-to-date records of payment status, including fees due, amounts received, outstanding balances, and funds pending realization.
• Agent Remittances: Coordinate with agents to secure outstanding payments and ensure all remittances are processed correctly, resolving any discrepancies in the amounts sent.
• Refund Verification: Review and process refund requests according to the organization’s policies to ensure financial accuracy and protect against invalid claims.
• Payment Problem Solving: Communicate with students to resolve technical payment issues, such as failed wire transfers or declined cards, to prevent enrollment delays.
• Data Integrity: Update all payment, enrollment, and follow-up records daily to ensure the Onshore Lead has access to accurate operational and financial data.
• Operational Verification: Work closely with the Operations & Admin Support Executive to confirm "Paid in Full" status before a student is cleared for final enrollment or class attendance.
• Escalation & Risk: Identify and escalate delayed, disputed, or high-risk payment cases to management for timely resolution before they become bad debt.
• Financial Reporting: Prepare and share daily realization reports, weekly outstanding payment summaries (Aging Reports), and realization updates as required.

Qualifications

• Education: Bachelor’s degree or Diploma in Finance, Accounting, Business Administration, or a related field.
• Experience: 2–4 years of experience in accounts receivable, credit control, or financial collections, preferably within the education or services sector.
• Financial Literacy: Strong understanding of payment processing, including wire transfers, credit card realizations, and currency discrepancies.
• Reporting Proficiency: Advanced skills in generating "Aging Reports," realization summaries, and maintaining daily financial data sheets with high accuracy.
• Communication Style: Proven ability to handle "tough" financial conversations with students and agents while maintaining a professional and supportive tone.
• Policy Compliance: Demonstrated experience in strictly adhering to organizational refund policies and financial SOPs without unauthorized exceptions.
• Organizational Skills: Experience managing a high volume of accounts across multiple deadlines and payment schedules simultaneously.

Skills

• Firm & Professional: Balancing the need for payment recovery with the need for a positive brand relationship.
• Detail Obsessed: Catching small errors in bank receipts or transfer codes before they become major reconciliation issues.
• Policy Driven: Ensuring 100% compliance with refund and installment rules to protect the organization from financial loss.
• Systematic Follow-up: A disciplined approach to tracking missed payments and escalating high-risk cases immediately.