Commercial Lines Account Manager

About Us

Join Doty & Hench, Richard R. Motter Agency, and Gearhart Herr & Co., a distinguished firm in Central Pennsylvania, at the heart of our thriving communities.

As a Commercial Lines Account Manager, you will be the cornerstone of our Commercial Lines customer service in our State College office; responsible for nurturing client relationships and ensuring their satisfaction at every touchpoint. We pride ourselves on our personalized approach to customer service, setting us apart in the industry. This on-site role allows you to engage face-to-face with both new and longstanding clients, enhancing their experience by directly addressing their needs.

If you are passionate about customer service and seek to make a significant impact within a respected agency, we invite you to explore this opportunity. Become part of a team that values positivity, engagement, and innovation as you contribute to our continued growth and success. We look forward to welcoming you to a work environment where your efforts are appreciated and celebrated, paving the way for a promising career in customer service.

Benefits

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Health Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Evenings Off
• Maternity Leave
• Fully paid Continuing Education

Responsibilities

• Client Interaction: Serve as the primary point of contact for clients, ensuring their queries and concerns are addressed promptly and effectively.
• Policy Management: Assist with the management and maintenance of client policies, ensuring accuracy and compliance with industry standards.
• Renewals and Reviews: Conduct regular policy reviews and assist clients with the renewal process, identifying potential areas for improvement or additional coverage.
• Problem Resolution: Identify and resolve client issues with a commitment to providing excellent customer service.
• Documentation: Maintain detailed and accurate records of client interactions and transactions.
• Industry Knowledge: Stay informed about the latest developments in the insurance industry to better assist clients.

Requirements

• Education: High school diploma or equivalent is required.
• Experience: Previous experience in customer service or a related field, preferably within the insurance industry.
• Licensing: Valid Pennsylvania insurance license for property and casualty or ability to obtain one within a specified timeframe.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain complex insurance terms to clients.
• Technology Proficiency: Familiarity with customer management software and a proficient understanding of Microsoft Office products.
• Organizational Skills: Strong ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.
• Problem-Solving: Aptitude for identifying issues and developing effective solutions for clients.