Regional Operations Specialist - Community Manager

About

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid‑Atlantic and Southeastern regions of the United States. As a vertically integrated and award‑winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top‑tier expertise in the property development space.

Position Overview

KETTLER currently has an opening for a Regional Operations Specialist – Community Manager, based in the DC Metro area. This position leads operational success throughout the KETTLER portfolio and requires local and multi‑state travel. The Regional Operations Specialist – Community Manager, under the direction of the Regional Operations Specialist – Area Manager, must have the ability to quickly adapt, assess needs, provide multi‑site leadership, demonstrate excellent customer service, and coordinate all aspects of apartment community operations.

Compensation: $80,000 – $90,000

Benefits Package (including but not limited to):

• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Tax‑Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a positive climate and a high‑performing, engaged, customer‑focused team.
• Deliver a positive customer experience, quality living environment and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Manage administration of property operations and leasing office.
• Monitor financial operations and achievement of budgeted NOI.
• Hire, supervise, coach, and develop all on‑site team members, including maintenance team.
• Maintain company and brand standards throughout all aspects of the community.
• Ensure rent is collected in a timely manner and follow appropriate procedures when residents are delinquent.
• Contribute to achievement of team goals, leasing benchmarks, and resident retention.
• Support outreach initiatives that effectively market/promote the community.
• Understand the current sub‑market and mentor others to ensure their comprehension.
• Utilize company guest suites/resources as available to minimize travel expenses.
• Other duties as assigned.

Qualifications

• 4+ years of experience in the property management field.
• 2+ years of supervisory experience.
• Tax Credit experience required.
• Must have a current, valid driver’s license and be able to travel daily to assigned properties, with flexibility to work weekends as needed.
• Ability and willingness to travel as needed to support operational needs across regions, including potential travel to Western zones and other out‑of‑area locations.
• High School Diploma; Bachelor’s Degree preferred.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Extensive knowledge of Property Management software programs – Yardi platform experience preferred.
• Demonstrated leadership ability and proven history of success with the leasing process.
• Must be able to work on the weekends.
• Must be able to walk apartments, communities, and grounds, including steps and climbing stairs.
• Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner.
• Strong financial analysis, budgeting, and P&L management skills.
• Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Experience with apartment and common area