Technical Lead

Overview

Seeking a Technical Lead to manage IT service operations, system coordination, and escalation management within a federal regulatory environment.

Key Responsibilities

• Lead ITSM processes and ServiceNow platform operations
• Manage incident, problem, and escalation workflows
• Coordinate system integrations including ODT and CITL
• Provide technical leadership and oversight to support teams
• Ensure compliance with federal IT and security standards

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 7+ years of experience in IT operations or systems analysis
• Strong expertise in ITSM frameworks and ServiceNow
• Experience in escalation management and system coordination

Preferred Qualifications

• ITIL Certification
• Experience supporting U.S. Food and Drug Administration or similar federal agencies