Data Services Consultant

About ADP

We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their life on their terms.

Position Summary

A Data Services Consultant is an administrative professional focused on supporting the Canada Implementation team by managing the client data conversion activities and other data services from start to finish/end-to-end and ensure all required client data is converted, validated, populated accurately, securely and on time in the ADP solution. Collaborate with the Implementation associates, Project Managers, Sales associates and customers insuring successful project execution.

Collaborate with the US Data Services team and the back-office teams as required.

This role supports implementation primarily as well as, service and sales (Canada and Cross Border) along with ADP clients nationally for data conversion and import activities providing Consulting, Data Analysis, support of data strategy and data import activities.

The Data Services Consultant is accountable for overall data conversion results (meeting commitments on data strategy, timelines, and quality) and ensuring that actions, deliverables, solutions and/or advice are in line with established business objectives.

Responsibilities

• Provides professional consulting to clients (internal and external) on data strategy for implementation during extract, conversion and import activities.
• Professionally manage to resolution the overall data conversion project through the effective management of project queue, throughout all conversion activities and coordination of stakeholders ensuring a Stellar Service client experience.
• Works collaboratively with Implementation peers to deliver complete & accurate client data files for parallel testing and/or live processing including receiving and modifying files, developing technical specifications, evaluation and balancing of any quantitative data to client provided totals.
• Proactively develop library of tools and resources for the purpose of client data conversion and assist in the training of less tenured newly hired service associates.
• Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.
• Exemplifies the principles of Stellar Service ultimately fosters client loyalty.
• Contribute to documentation on processes and procedures insuring consistent best practices for the team.
• Represent the Data Services team on projects, product releases & enhancements ensuring a quality client experience regarding all areas of Data Services.
• Provide Data Services expertise in the sales process, as required.
• Actively participate in client meetings managing the data strategy plan and other services.
• Perform billable tasks for ADP customers as required such as loading historical data.
• Operate effectively within ADP and Client security and privacy guidelines.
• Provide ADPWorks and Sharepoint updates as required.
• Collaborate with the US on cross border functionality and procedures.
• Conduct Proof-of-Concept activities to test new technologies or integration architectural designs for acceptable functionality, scalability, availability, and…