MS Dynamics 365 CE Technical Solutions Architect

About IBM Consulting

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Role and Responsibilities

We are seeking an experienced Dynamics 365 Customer Engagement/CRM Technical Solution Architect to lead our clients' CRM implementation projects. This role will be responsible for driving presales activities, designing scalable CRM architectures, and guiding implementation teams to ensure high quality delivery for our clients.

Key responsibilities:

• Lead end to end technical architecture and solution design for Microsoft Dynamics 365 CRM projects.
• Participate in presales activities, including requirement discussions, solution proposals, effort estimation, and technical presentations.
• Translate business requirements into scalable, secure, and maintainable technical solutions.
• Define integration strategies with external systems using Power Platform, Azure Logic Apps, and other technologies.
• Provide technical leadership to onshore and offshore development teams.
• Review solution designs, customization, plugins, workflows, and configurations to ensure adherence to best practices.
• Oversee data migration planning, data modeling, and data quality frameworks.
• Collaborate with project managers and stakeholders to ensure timely and successful project delivery.
• Troubleshoot and provide expert guidance on technical issues throughout the project lifecycle.
• Stay updated on the latest Dynamics 365 CRM and Power Platform capabilities and recommend improvements.

Required Education

• Bachelor's Degree

Required Technical and Professional Expertise

• Strong technical expertise in Microsoft Dynamics 365 Customer Engagement/CRM solutions (Sales, Customer Insights, Customer Service, Contact Center, Field Service).
• Proven experience as a Technical Architect or Senior Developer leading CRM implementations.
• Expertise in Power Platform (Power Apps, Power Automate, Power BI).
• Experience with system integration (REST API, Azure Logic Apps, Service Bus, etc.).
• Experience working in Agile project environments.
• Excellent communication and stakeholder management skills.
• Ability to work with both local Canadian teams and global delivery teams.

Preferred Technical and Professional Experience

• Microsoft certifications in Dynamics 365 Customer Engagement/CRM and Power Platform.
• Experience with large enterprise clients and international project delivery.
• Experience with Microsoft Copilot Studio / Agentic CRM.
• Experience in presales or consulting roles.
• Knowledge of data governance, security models, and solution compliance.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details

• Must have the ability to work in Canada without sponsorship.
• Some travel may be required based on business demand.
• The salary range for the position is based on a full time schedule. Your ultimate salary within this range may vary depending on your job related skills and experience for this position.