Contact Center Migration Engineer

About

Take on the role of a Contact Center Migration Engineer working remotely, where your expertise will facilitate the transition to cloud-based platforms. Design and enhance voice and chat solutions tailored for various clients.

As a Lead Engineer, you will be responsible for migrating on-premise contact center systems to the cloud while ensuring setups are PCI compliant. This includes creating detailed solution designs, enabling seamless integrations, and automating processes to improve agent efficiency. Documenting your approaches will be essential for enterprise SaaS and CCaaS success.

Key Responsibilities:

• Implement innovative voice and chat solutions
• Facilitate migration to PCI-compliant cloud contact centers
• Document support processes and configurations
• Lead discovery and low-level design sessions
• Identify automation opportunities for improved containment

Requirements:

• 5 years experience with Genesys or Cisco systems
• 8+ years in high-volume contact center design
• Proven track record of cloud migrations
• Experience with CTI and CRM integrations
• Knowledge of chatbot development using commercial platforms

Utilize your exceptional technical skills to transform client engagements in a fully remote capacity.