Senior UI/UX Designer

About

Contact Government Services (CGS) is seeking a Senior UI/UX Designer to support a wide‑ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. The company offers an environment where employees feel supported and encourages professional growth through various learning opportunities.

Responsibilities

• Lead full‑scale UX design efforts, including research, blueprinting, and evaluating existing systems.
• Manage the planning, design, and implementation of multiple sites and applications across multiple clients simultaneously in a fast‑paced environment.
• Lead all phases of user research and analysis needed to inform the creation of highly usable web pages, application interfaces, and other dynamic solutions.
• Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, beautiful, intuitive solutions for use by federal customers and their stakeholders.
• Create wireframes, storyboards, and site maps to effectively communicate interaction and design ideas for websites and applications.
• Create scalable design resources to aid in project collaboration and the expansion of ECS creative services.

Qualifications

• Bachelor’s Degree.
• Ability to obtain a Public Trust.
• Strong UX design experience.
• 10+ years combined professional design experience (UCD, UI/UX design).
• Strong online portfolio showcasing research‑driven decisions in responsive web and mobile application design.
• Results‑oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence.
• Expertise in user research methodologies, user‑centered design principles and frameworks, and UI design standards.
• Advanced understanding of user personas, user flows, affinity mapping, and other research tools.
• Strong understanding of the website development life‑cycle (discovery, planning, design, requirements, coding, testing, and user testing/evaluation).
• Experience evaluating existing systems and processes to identify UX issues and develop UX recommendations.
• Experience designing web and mobile applications compliant with 508 and US Web Design System (USWDS) standards.
• Experience prioritizing features while accounting for user goals and business requirements.
• Experience carrying designs from start to finish, from wireframes to delivery of final high‑fidelity UI mockups.
• Experience establishing and maintaining rapid customer feedback loops to inform design at critical stages.
• Self‑starter, motivated, confident, and able to work independently as well as in a team environment.
• Success on projects designed from scratch as well as redesigns for established platforms or products.
• Experience mentoring/leading junior designers.
• Advanced coding knowledge (HTML, CSS, and JavaScript).
• Advanced proficiency in Adobe XD, InDesign, Illustrator, and Photoshop.

Preferred Qualifications

• Excellent interpersonal and client‑focused skills; interacts well with all levels of staff and partners with a positive, enthusiastic attitude.
• Experience using Agile methodology to manage projects.
• Experience creating and modifying data visualizations.
• Proficient in Microsoft Office Suite.

Benefits

• Health, Dental, and Vision insurance
• Life Insurance
• 401(k)
• Flexible Spending Accounts (Health, Dependent Care, and Commuter)
• Paid Time Off and observance of State/Federal holidays

Equal Opportunity Statement

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.