Senior Content Designer

About

We are seeking a Senior Content Designer to join a high-impact Payments team within a leading global financial institution. In this role, you will focus on UX writing for digital applications and web pages, specifically navigating complex B2B workflows and multi-step transaction systems.

You will be a "first responder" for content troubleshooting while simultaneously working on high-level redesigns of legacy systems and "greenfield" AI-driven products. This is a technical UX role centered on screen-based interaction content-not long-form marketing or instructional writing.

Responsibilities

• UX Writing & Design: Create clear, concise interaction content for application flows, tooltips, error messaging, and activation journeys.
• Complex Workflows: Design content for B2B interactions that include intricate logic gates and variables within the Payments Transaction System.
• Standardization: Contribute to and scale internal style guides, content patterns, and design standards to ensure consistency across platforms.
• Cross-Functional Collaboration: Partner with Product Managers, Designers, and Legal/Compliance teams to guide content through rigorous review and accessibility validation.
• Innovation: Leverage AI tooling and emerging technologies to optimize content creation for next-generation financial products.

Qualifications

• Experience: 5+ years in Content Design or UX Writing, specifically for digital products.
• Portfolio: A strong portfolio demonstrating screen-based work (web and mobile) is mandatory.
• Technical Savvy: Proficiency with design and collaboration tools such as Figma, Lucid, Confluence, and Miro.
• Systems Thinking: Ability to simplify complex financial processes and maintain a consistent voice across diverse user journeys.
• Compliance Awareness: Experience working within regulated environments and adhering to accessibility standards (WCAG).
• Education: Bachelor's degree in English, Communications, Design, HCI, or a related field.
• Industry Fit: While Fintech/Payments experience is a plus, candidates must demonstrate the ability to handle highly technical, logic-driven environments.