IVA Engineer (Conversational AI Engineer (IVA / Voice / IVR)

About

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Collabera LLC, is seeking the following.

Job Details

Locations: Baltimore MD, Dallas TX - Any one location Schedule: Hybrid

Day to day:

• Design intent taxonomy, utterances, and dialogue flows for voice interactions
• Build and optimize NLU models to improve accuracy and reduce fallbacks
• Create conversation flows (confirmations, disambiguation, error handling)
• Work in platforms like Cognigy (or similar) to build and deploy voice experiences
• Partner with IVR, telephony, and API teams for end-to-end integration
• Analyze NLU performance metrics and continuously improve results

Must-Haves:

• Experience building conversational AI / IVA / voice bot solutions
• Strong skills in intent design, utterances, and NLU optimization
• Hands-on with tools like:
  • Cognigy (preferred)
  • Dialogflow, Lex, Nuance, or similar
• Experience with voice or IVR systems
• Ability to work across telephony + backend teams

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time
• hours of paid vacation time
• weeks of paid parental leave
• paid holidays annually as applicable.