Copilot COE Change Management

Copilot COE Change Management

Roles & Responsibilities

• Own and maintain the Copilot CoE knowledge base, including policies, FAQs, best practices, and adoption guidance
• Design, schedule, and facilitate Copilot training programs, Lunch & Learn sessions, and enablement forums
• Act as the central point for Copilot change management, including release readiness, impact assessment, and adoption support
• Stay current on Microsoft Copilot roadmap updates, features, and deprecations, translating them into business relevant guidance
• Communicate Copilot updates, changes, and best practices clearly and consistently across the organization
• Partner with Risk, Compliance, Legal, Privacy, and InfoSec teams to ensure Copilot compliance with BFSI regulatory and internal standards
• Support and enforce Copilot governance frameworks, including acceptable use, data handling, and monitoring controls
• Build and sustain a Copilot user community to drive engagement, best practice sharing, and continuous learning
• Develop role based enablement content tailored to end users, power users, managers, and technical teams
• Track adoption trends, training effectiveness, and change impacts, providing insights to CoE leadership
• Support responsible AI use by embedding compliance, risk awareness, and governance into enablement efforts
• Continuously identify opportunities to improve Copilot adoption, education, and organizational readiness

Required Skills and Qualifications

• 7 years experience as a Copilot COE Change Management
• Familiar with M365D365 family application administration

Skills

• Microsoft Dynamics 365 Commerce
• Change Management

Experience Required

• 8-10 years