Credit Analyst

Position Overview

As a PNC Credit Analyst, you will assist clients with their financial activities, support branch operations, and deliver outstanding customer service. While looking for ways to advertise PNC goods and services, you will make sure that customers have a good experience.

Responsibilities

• Creates a distinctive customer journey that focuses on improving financial well-being and nurturing customer loyalty.
• Deals with diverse customer interactions in a prompt and accurate manner.
• Provides customers with information about other choices they have for managing their financial transactions.
• Identifies openings during customer interactions and guides them to the appropriate branch representatives.
• Facilitates customer engagement through lobby activities and constructive conversations.
• Shapes PNC solutions to meet the demands of clients.
• Recognizes potential sales opportunities and guides customers to the appropriate team members for expanding connections.
• Assists clients in familiarizing themselves with digital banking tools, technology alternatives, and self-service options for better financial transaction management.
• Utilizes product and procedural knowledge to efficiently resolve customer queries.
• Guarantees the accurate execution of teller and branch operations in accordance with PNC's policies and procedures.

Preferred Skills

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications

• No prior knowledge necessary.
• A university or college degree is usually not a prerequisite for roles at this level.
• Having a high school diploma or equivalent credential is desired.
• Relevant combinations of education, job-specific certifications, or practical experience (including military background) might be reviewed.
• No degree required.
• Certifications or licenses are not compulsory.

Benefits

PNC affords a diverse range of benefits to assist you in the present and for the future:

• Comprehensive health, dental, and vision insurance benefits
• Life Insurance
• Disability Security for Both Immediate and Prolonged Challenges
• PNC employees can take advantage of the company's matching contributions in the 401(k) plan, as well as opportunities to join the pension and stock purchase programs
• A Dependent Care Reimbursement Account is a benefit that helps employees offset the cost of caring for dependents by allowing them to use pre-tax dollars for eligible expenses
• Backup Child/Elder Care
• The policy offers financial coverage for adoption, surrogacy, and doula services, showing the company's commitment to supporting various paths to parenthood
• Educational Aid (with certain programs fully subsidized) is accessible for those in need of support
• Financial rewards are incorporated into the wellness program to incentivize participation
• Paid Time Off