Credit Collections Analyst

About

Express Employment Professionals is recruiting on behalf of our client in the Kitchener–Waterloo area for an experienced Credit Collections Analyst. This is an excellent opportunity for a detail-oriented professional with strong commercial collections experience and a background in construction credit and accounts receivable management.

Key Responsibilities

Accounts Receivable & Collections

• Manage a portfolio of commercial customer accounts to ensure timely collection of outstanding balances
• Contact customers by phone, email, and other communication methods to follow up on overdue invoices and secure payment commitments
• Investigate and resolve billing discrepancies, payment disputes, and account concerns promptly and professionally
• Review delinquent accounts, identify risk factors, and recommend credit holds or escalation when necessary
• Maintain accurate documentation of all collection activities and customer communications
• Support credit limit reviews through customer financial analysis and account monitoring

Construction Credit Administration

• Monitor lien rights and ensure compliance with applicable construction-related regulations
• Process progress billing reports and schedules of values for active contracts
• Assist with tracking project-related payment timelines and documentation requirements

Additional Responsibilities

• Serve as a key contact for customer inquiries related to accounts receivable and credit matters
• Identify opportunities to improve processes and increase departmental efficiency
• Collaborate with internal teams to support accurate billing and account resolution
• Perform additional duties as assigned

Qualifications

• Minimum 2 years of B2B collections or accounts receivable experience
• Experience within construction credit or a related industry is considered a strong asset
• CCP designation or post-secondary education in Business Administration, Accounting, or Bookkeeping preferred
• Intermediate to advanced Microsoft Excel skills, including Pivot Tables, VLOOKUPs, and reporting functions
• Strong analytical, negotiation, and problem-solving abilities
• Excellent communication and customer relationship management skills
• Highly organized with strong attention to detail and the ability to manage multiple priorities

Working Conditions

• Full-time, Monday to Friday
• Office-based environment in the Kitchener–Waterloo area