Credit Controller (Property)

About

Hire Resolve is seeking a disciplined and service-oriented Credit Controller to join a property management team in Johannesburg. This role is focused on the high-volume management of rental collections and tenant relations for a portfolio of approximately 800 units.

Key Performance Areas

• Collections & Arrears: Proactively call tenants to request late rental payments and minimize outstanding debt across 800 units.
• Payment Processing: Perform daily downloads of bank statements and accurately receipt (capture) tenant payments onto the Property Central system.
• Tenant Relations: Professionally resolve tenant queries telephonically and face-to-face at the office.
• Reporting & Collaboration: Frequently liaise with Building Managers to provide detailed arrears reports and identify late payment trends.
• Data & Lease Management: Capture new tenant information onto the system and perform meticulous checks on lease agreements.

Requirements

• Industry Experience: Proven experience within the Property/Real Estate sector is essential, particularly regarding rental receipting and tenant relations.
• Systems: Proficiency in Property Central or MRI software is highly advantageous.
• Technical Skills: Solid general computer skills, including MS Office (Excel, Word, and Outlook).
• Attributes: Strong communication skills, a firm but professional approach to collections, and high attention to detail.
• Location: Ideally based in Johannesburg (central proximity is preferred due to traffic/commute considerations).
• Bilingual (Afr/Eng) Is preferred

Position Details

• Work Hours: 08h00 – 16h00.
• Focus: High-volume residential/commercial unit management.
• **No Benefits