Business Process Architect

About

Drive improvements in Patient CRM processes as a Business Process Architect. Specialize in enhancing workflows and system functionality within an Agile environment.

In this pivotal role, you will optimize complex business processes across therapeutic areas while ensuring they meet regulatory standards. Your contributions will directly impact patient support services and overall system usability by collaborating with key stakeholders and utilizing advanced process mapping tools.

Elevate patient service delivery by architecting efficient processes and ensuring compliance with patient care objectives, contributing to a more streamlined operational framework.

Responsibilities

• Design and optimize patient journey workflows
• Define metrics for process efficiency and compliance
• Collaborate with product teams to align workflows with care goals
• Develop documentation and standards for best practices
• Oversee user testing to confirm requirement fulfillment

Requirements

• 3–5 years in process management or business analysis
• 3+ years in Salesforce CRM architecture specifically for healthcare
• Proven knowledge of Agile methodologies and data mapping
• Expertise in BPMN and process documentation standards
• Strong analytical, communication, and collaboration skills