Customer Service Technical Project Manager

About Piaget

Surrounded by his family and guided by his strong entrepreneurial mindset, Georges‑Edouard Piaget created a watchmaking workshop in La Côte‑aux‑Fées in 1874. Since then, Piaget has pushed the limits to “do what has never been done before,” crafting sophisticated and flamboyant watches and jewellery. Within the walls of the Ateliers de l’Extraordinaire, master artisans preserve and perfect rare skills passed down through generations. Piaget’s exceptional craftsmanship is celebrated worldwide, supported by a strong global presence and a dedicated network of client‑support and retail colleagues who bring the spirit of the Maison to life every day.

Role Overview

As Piaget's Customer Service Technical Project Manager, you will optimize and standardize global Customer Service operations. This pivotal role involves leading technical projects, providing support, managing partner networks, and defining processes to ensure exceptional service delivery, efficiency, and compliance worldwide.

Key Responsibilities

• Technical Projects Management

  • Manage diverse technical projects within Customer Service, overseeing development, optimization, and deployment of technical or digital tools for boutiques and repair platforms.
  • Support the evolution of services and processes to continuously enhance the client experience.

• Technical Support

  • Provide expert technical support, efficiently responding to inquiries from our markets.

• Network & Process Management

  • Manage, develop, and standardize Piaget's network by maintaining authorization guidelines, formalizing certification processes, and monitoring network evolution.
  • Define, implement, and optimize internal technical processes, including regular review and update of Standard Technical Operations.
  • Contribute to the standardization of workflows (e.g., remote diagnostics, CS initiatives), often in collaboration with Group entities.

Requirements

• Educational Background: Engineering degree, ideally with a specialization in mechanical conception.
• Experience: 1 to 5 years in technical project management or process improvement; knowledge of luxury watchmaking/jewelry is an asset.
• Project Management: Proven ability to successfully lead and deliver multiple initiatives concurrently.
• Stakeholder Engagement: Excellent communication, collaboration, and interpersonal skills; adept at fostering strong relationships with diverse internal and external stakeholders.
• Analytical Acumen: Robust analytical skills for comprehensive performance analysis and Return on Investment (ROI) assessment.
• Languages: Fluency in both French and English is required.
• Mindset: Dynamic, proactive individual with a “can‑do” attitude, innovative thinking, and a strong commitment to delivering exceptional results.

Benefits

• Welcoming Team: Join a friendly, open‑minded, and talented team where your skills are valued and your contributions make a real difference.
• Dynamic and Engaging Work: Daily activities are interesting, challenging, and diverse, keeping you engaged and motivated.
• Investment in Your Growth: Access to various training and development opportunities to enhance your skills and advance your career.

The Piaget culture of encouraging Extra‑Care, fostering Mastery, and bringing out the Extraordinary means we always go further, doing “what has never been done before.” Join us and become part of that legacy.