Manager, Customer Success Management

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Role Overview

Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers?

If this sounds like you, we are looking for a manager to guide our Customer Success team to help Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to influence our customers, and Autodesk’s success.

You will report to the Director, Customer Success Management.

Responsibilities

• You will manage a team of Customer Success Managers (CSM) for our AEC industry within the DACH & Netherlands area
• You will increase customer adoption and maturity by creating customer outcomes across a selected group of our Enterprise customers
• You will enable the team to develop, execute and manage Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer business outcomes
• You will establish direct relationships with customers developing greater customer engagement
• You will facilitate change and promote innovation
• You will create a purposeful environment where everybody can bring their authentic selves at work

Minimum Qualifications

• You are experienced in managing customer-facing businesses in large enterprise accounts
• You have strong business acumen
• You have familiarity with the AECO industries and cloud, digital, SaaS technologies
• You have knowledge of the DACH or Netherland market and its intricacies
• You will travel up to 30% of the time both to onsite meetings with customers and to meetings with colleagues and customers to our offices
• You are experienced in people management and enjoy engaging with your team and customers enabling them to grow and develop

Preferred Qualifications

• You have empathy for customers and a passion for growth
• You have a proven ability to influence and adapt to change
• You are an enthusiastic and creative leader with the ability to inspire others
• You have a deep understanding of value drivers in recurring revenue business models
• You have a methodical and process-oriented mindset
• You have excellent communication and presentation skills
• You have a demonstrated desire for continuous learning and improvement

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging