Customer Account Executive

Company Overview

Waste Management provides employees with a fulfilling career journey where their contributions have significance and impact. As a leader in the environmental services industry, WM equips its team members with flexible work alternatives and prospects for career progression. This inside sales role permits remote work alongside weekly in-person office interactions. Joining WM means becoming part of a team that values establishing enduring client partnerships, proactive service provision, and advancement based on performance.

Role and Responsibilities

As an Customer Account Executive, you will focus on growing new business and maintaining existing accounts using a consultative, customer-oriented approach. You will manage a portfolio of accounts, identify upselling opportunities, and build strong customer relationships to ensure lasting satisfaction and aligned goals.

• Assume responsibility as the primary contact for managing customer accounts within your portfolio.
• Develop and nurture enduring customer bonds through consistent follow-up and a commitment to service excellence.
• Employ consultative selling techniques to align WM products and services with customer needs and compliance requirements.
• Maximize profitability by negotiating, updating, and renewing customer service agreements, while educating customers on contract details.
• Collaborate with the Inside Sales Manager to resolve complex customer issues effectively.
• Demonstrate strong knowledge of rates, fees, and service strategies while incorporating customer rewards and accommodations according to company policies.
• Identify and cultivate sales leads in your area and refer internal opportunities to other WM divisions as appropriate.
• Use Salesforce and pricing software accurately and consistently to manage account data and improve sales productivity.
• Prepare documentation and perform general office duties as needed.

Required Skills and Experience

• Valid high school diploma or accredited GED qualification.
• One year of experience in waste management or five years of proficient business-to-business account management.
• Ability to handle customer cancellation requests efficiently.
• Proficiency in building and maintaining professional relationships.
• Strong goal-setting, time management, and organizational skills.
• Effective communication and negotiation skills with high impact.
• Proficient computer skills.
• Solid financial understanding.

Preferred Qualifications

• Skilled in driving growth by acquiring new business and retaining existing accounts in B2B sales environments.
• Proactive in cold calling and identifying new business opportunities.

Compensation and Benefits

WM offers a competitive and comprehensive benefits package designed to support employees:

• Healthcare, dental, and vision coverage.
• Life insurance providing financial protection for dependents, along with short- and long-term disability insurance offering income replacement during disability periods.
• 401(k) program with a 4.5% employer match and no vesting period.
• Employee Stock Purchase Program (ESPP) allowing purchase of company shares at a discounted rate.
• Generous vacation and sick leave benefits.
• Support and encouragement for continuing education.

About Waste Management

Waste Management is committed to doing things right and responsibly. Our employees are driven by innovation, sustainability, and a dedication to delivering superior environmental solutions. WM invests in its workforce by offering flexible work arrangements, career growth opportunities, and a culture that supports work-life balance. Join a company where you can make meaningful contributions, grow professionally, and positively impact the communities we serve.