Customer Account Manager (m/w/d)

About

We are looking for a dedicated Customer Relationship & Success Manager with experience in quality and regulatory compliance in MedTech to join our team in Berlin or Vienna. This role focuses on ensuring the success and satisfaction of our large and mid‑size medical device manufacturer clients. As a key member of our customer success team, you will build long‑term relationships, drive customer happiness, identify business opportunities, and help clients maximize the use of our software. Proficiency in German and English is essential (additional languages a plus) along with a willingness to travel up to twice a month.

As well‑funded startup veterans, we know how to sustain long‑term business health and success, ensuring an environment for continuous personal growth.

We are committed to supporting you in your professional and personal development, no matter whether you aim to become a great leader, renowned expert, successful entrepreneur, or high‑performing specialist.

We help each other to reflect, stay in balance, and free up company budget to support healthy activities (food, subscriptions, team activities, etc.).

Responsibilities

• Build long‑term relationships with large and mid‑size medical device manufacturer clients.
• Drive customer happiness and identify business opportunities.
• Help clients maximize the use of our software.
• Source pipeline in a named‑account / target‑account model: build account plans, outbound sequences, referral paths, and event‑driven pipeline (with support by sales engineer and tech automation colleagues).
• Manage InfoSec, procurement, legal negotiations, DPAs, and vendor onboarding.

Requirements

• Fluency in German and English, both written and verbal; additional languages are a plus.
• Network of senior contacts (Senior Director or above) in regulatory/compliance roles working for MedTech enterprises.
• Direct experience in MedTech and/or pharma (or adjacent regulated enterprise software: healthcare, life sciences, compliance) is a plus.
• Proactive and self‑motivated, with a passion for helping customers succeed.
• Based in Europe with either European citizenship, an active working visa, or self‑employment status to join us as a full‑time contractor.

What We Offer

• An environment that supports continuous personal and professional growth.
• Opportunities to develop as a leader, expert, entrepreneur, or specialist.
• Company‑funded budget for healthy activities such as food, subscriptions, and team events.