Customer AI Strategy & Success Lead - Enterprise

About

Arya Health is building a digital workforce for healthcare—intelligent agents that automate scheduling, compliance, onboarding, and more, allowing providers to focus on patients instead of paperwork.

Role Overview

As the Customer AI Strategy & Success Lead - Enterprise, you will own relationships with Arya's largest and most complex customers, ensuring they realize transformational value from our agents, expand usage, and become long-term evangelists.

What You'll Do

• Serve as the strategic lead and point of escalation for Arya's largest enterprise customers.
• Develop AI success roadmaps aligning Arya's agents with customer operational and financial goals.
• Partner with Product and Engineering to translate customer feedback into scalable improvements.
• Build C-suite-ready success reporting quantifying time savings, margin impact, and automation ROI.
• Run quarterly business reviews and growth plans to expand Arya's footprint.
• Guide implementation managers and analysts on deployment sequencing, data readiness, and workflow design.
• Collaborate with Marketing and Sales to develop enterprise case studies and reference stories.
• Act as a thought partner on AI maturity, change management, and process redesign.

What Makes You a Great Fit

• Customer judgment with integrity and savvy.
• Technical credibility with data, systems, integrations, and configuration.
• Ownership orientation focused on outcomes.
• 5+ years in Customer Success, Consulting, or Strategy roles for enterprise SaaS or healthtech.
• Experience managing complex, multi-stakeholder accounts in healthcare or regulated industries.
• Ability to diagnose operational pain points and create actionable automation plans.
• Comfortable engaging executives and front-line operators.
• Skilled in data-driven storytelling and operational ROI measurement.
• Strong organizational skills managing multiple enterprise programs.
• Curiosity about AI, automation, and digital labor.

What Success Will Look Like

• Day 7: Complete onboarding, learn product suite, review customer roster, meet internal stakeholders.
• Day 15: Meet key stakeholders, build notes on goals and workflows, shadow meetings, document success criteria.
• Day 30: Develop Enterprise Account Profiles, draft AI Success Roadmap, partner to deliver wins.
• Day 60: Run enterprise success meetings, deliver business reviews, track ROI and adoption metrics, propose improvements.
• Day 90: Lead enterprise success across customers, standardize success framework, establish Arya as strategic partner.

What We Value

• Think Like a Customer.
• Take Big Swings.
• Find Small Wins Every Day.
• Be Prepared.
• Communicate Simply.

Benefits

• Competitive compensation and equity.
• Health, vision, and dental benefits.
• Generous PTO.
• Mission-driven culture prioritizing impact and sustainability.
• Wellhub subscription with access to premium fitness facilities and team workouts.

About Us

Arya is a healthcare-focused AI and automation platform offering 24/7 digital agents that automate key operational tasks. Founded by seasoned entrepreneurs, Arya works with fast-growing healthcare operators in the U.S. and values diversity and inclusivity in its team and hiring.