Customer Services team leader

About Maillefer

Maillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globally providing manufacturing equipment and know-how. With our technologies, production know-how, and networks, our customers will always stay ahead of competition.

Role

We are now looking for a skilled and motivated Customer Services team leader to join our Services department. This is a hands-on position, where technical expertise and customer support are key, alongside team coordination.

The Team Leader ensures fast and high-quality customer support, contributes directly to troubleshooting and interventions, and oversees the preparation of service quotations and execution of service activities according to agreed timelines.

Responsibilities

• Secure fast response times and high-quality handling of customer service and support requests
• Actively participate in technical troubleshooting, both remotely and on-site
• Prepare and coordinate service quotations in response to customer requests
• Lead, support and develop a small team of service engineers (3 people including yourself)
• Act as a technical reference within the team and provide hands-on support when needed
• Organize and deliver training for internal and external stakeholders

Qualifications

• Solid knowledge of PLC programming, preferably Siemens (TIA Portal / Step 7)
• Proven experience in customer service, field service or aftermarket environment
• Excellent language skills in French and English, other languages are an asset
• Experience with ERP systems (IFS, SAP…) and CRM tools ( Salesforce) is a plus
• Good leadership skills, with the ability to support and develop a small team

Benefits

• Interesting international projects with modern industrial technology