Customer Care Specialist / Kundendienst / Callcenter

About Luware

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

Position

We're looking for a Customer Success Specialist to join our growing team in Zürich (Headquarter) as soon as possible.

Alongside your success activities, you'll also play an active role in customer support, helping to resolve issues and ensure a consistently great experience. You'll be the trusted point of contact for our customers, ensuring they get maximum value from our platform and feel supported every step of the way.

Responsibilities

• Guide customers through the onboarding journey, including setup, configuration, and train-the-trainer sessions
• Deliver tailored training sessions to meet individual customer needs
• Communicate with customers in a timely, clear, and professional manner, in both English and German
• Provide hands-on support, troubleshoot issues, and collaborate with internal teams to drive resolution
• Contribute product expertise to support the wider team as needed

Requirements

• Proven experience as a Customer Success Specialist- preferably in a dynamic SaaS environment
• A background or solid understanding of information technology, gained through education, experience, or hands-on work
• Strong communication skills in German and English (written and spoken)
• Comfortable working across both customer success and support, and able to adapt quickly to changing priorities