Customer Delight Offer

Dabble is a Shark Tank–featured brand and India’s first clean-label play brand,

creating toxin-free, sensory art kits designed for meaningful, screen-free play.

We are building a new category in early childhood—one that is rooted in

creativity, safety, and child-led exploration.

Today, Dabble is trusted by a growing community of over 2.5K parents and has

reached 2L+ customers across India, with top-rated products on platforms like

Blinkit and Amazon. As we scale, we are looking for individuals who are excited to build, take

ownership, and contribute to a fast-growing, purpose-driven brand.

www.dabbleplayart.com

Job Summary: Customer Delight Executive will play a pivotal role in developing and executing marketing strategies while ensuring that our customers have a delightful and seamless experience with Dabble. This dual-focused role requires a creative marketer with a keen eye for detail and a customer advocate who can transform feedback into actionable improvements.

Customer Delight Officer – Dabble Playart

Key Responsibilities:

• Reach out to customers who have abandoned carts via phone to assist and encourage conversions.

• Understand customer needs, address concerns, and provide personalized assistance to drive sales.

• Maintain detailed call records and track outcomes to measure success.

• Collaborate with the team to achieve daily and weekly sales targets.

• Respond to customer queries and Dabble community on Instagram and WhatsApp, ensuring timely and helpful communication.

• Post engaging content on Dabble’s Instagram Community page.

• Create opportunities for workshops and pop-ups to drive engagement.

• Manage bulk order processes, including closures and raising invoices.

• Collect and manage reviews across channels to strengthen customer trust.

• Handle service issues effectively to ensure customer satisfaction and retention.

• Work with leads to identify and generate new sales opportunities.

• Proficiency in marketing software and tools (e.g., CRM, email marketing platforms, social media

management tools).

Requirements:

• 1-2 years of experience in a marketing role, preferably with a focus on customer experience or customer

success.

Excellent communication skills

• Strong understanding of digital marketing channels and tools.

• Strong communication and interpersonal skills.

• Customer-focused with a proactive and sales-driven mindset.

• Persuasive and skilled in overcoming objections.

• Basic computer proficiency for maintaining call and sales records.

• Ability to research and build relationships with brands, influencers, and stores.

Location : Onsite at our office at Kalyanagar, Bangalore

Apply if you live in 4-5 km radius