Customer Engineer

ABOUT THE ROLE

We're looking for a Customer Engineer to join our Enterprise Enablement team. In this role, you will serve as a trusted technical advisor to our new customers, blending technical expertise with a passion for education and enablement. You will be instrumental in accelerating developer and enterprise success with the LangChain ecosystem.

You'll join a collaborative team environment with a strong engineering culture, with direct impact on customer success and the opportunity to shape best practices while working with cutting-edge AI technology.

WHAT YOU'LL DO

• Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform
• Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices
• Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations
• Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams
• Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain
• Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials

WHAT WE'RE LOOKING FOR

• 5+ years of experience in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar
• Proven software engineering experience with 2+ years focused on AI/ML applications or agents, including strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack
• Passion for educating users on technical topics and deep empathy for the developer experience
• Demonstrated ability to create and deliver high-quality technical training programs, including live workshops, written tutorials, documentation, and video guides
• Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders
• Capacity to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously
• Ability and willingness to travel up to 20% of time for customer engagements

Preferred:

• Hands-on experience building and deploying applications using LangChain, LangGraph, and LangSmith (or similar frameworks)
• Proficiency with TypeScript/JavaScript in addition to Python

Compensation:

• Competitive salary based on location and experience