Customer Experience Manager

Job Overview

We are seeking a motivated and experienced Customer Experience Manager to support a UK-based employer in designing and delivering exceptional customer journeys. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.

Key Responsibilities

• Manage and support the end-to-end customer experience strategy across all touchpoints
• Handle customer feedback programmes, NPS tracking, and service improvement initiatives
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of customer satisfaction data, journey maps, and CX project documentation
• Use relevant tools such as CRM platforms, survey tools, and customer analytics dashboards
• Support the wider team with cross-functional CX projects, training, and customer advocacy programmes
• Identify opportunities to reduce friction, increase loyalty, and improve overall customer satisfaction

Qualifications and Experience

• 3+ years of experience in customer experience, customer success, or a related field
• Excellent written and verbal communication skills in English
• Strong organisational skills with the ability to manage multiple CX initiatives simultaneously
• Proficient in CRM systems, survey platforms, and customer analytics tools
• Able to work independently and manage your own time effectively
• High attention to detail and a proactive approach to problem-solving
• Experience working with UK-based clients or employers is advantageous
• Must have a reliable laptop, stable internet connection, and a quiet working environment

Salary

R32,000/month | 100% Remote