Customer Experience Marketing Manager - REMOTE

About the Role

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Marketing Manager - REMOTE. In this role, you will own the customer communications engine and storytelling motion to enhance customer engagement. Your impact will be felt across the organization as you implement innovative email marketing strategies and develop customer advocacy programs that drive pipeline growth. By collaborating cross‑functionally, you will ensure that customer insights and feedback are at the forefront of all initiatives, optimizing every touchpoint along the customer journey. This role is pivotal in highlighting the brand's value and elevating the overall customer experience. You will thrive in a collaborative, fast‑paced environment where your strategic thinking will directly contribute to company growth.

Accountabilities

• Own email marketing strategy and execution — ABM, lifecycle, and nurture campaigns
• Build evergreen and drip sequences that move prospects and customers through the funnel
• Apply email best practices: segmentation, deliverability, A/B testing, and copywriting
• Ensure communications align with messaging and positioning framework set by Product Marketing
• Orchestrate the customer advocacy program: wins, references, case studies, and testimonials
• Partner with content writers and the brand/design team to develop compelling customer stories
• Build a library of proof points — logos, quotes, case studies to support Sales and Marketing
• Drive awareness and pipeline growth for new product and feature launches

Requirements

• Hands‑on email marketing experience: ABM, lifecycle, nurture, segmentation, and copywriting
• 6 years of marketing experience; 8 years of total professional experience preferred
• Proven track record marketing to B2B audiences and driving measurable pipeline impact
• Customer‑centric mindset — communicate value in the customer's language
• Strong program and project management skills — manage multiple workstreams simultaneously
• Comfortable operating under ambiguity — define structure where it doesn’t exist
• Strong ownership mentality: drive execution and own outcomes end‑to‑end
• Data‑driven mindset — use metrics to inform decisions and optimize continuously

Benefits

• Flexible remote work arrangement
• Opportunities for professional growth and development
• Collaborative and supportive team environment
• Access to cutting‑edge marketing tools and technologies
• Health and wellness benefits
• Generous vacation policy
• Competitive salary and performance‑based incentives

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.