Customer Experience Project Manager (m/w/d)

About the Role

You will work at the intersection of tools, processes, and international teams – with a direct impact on the customer experience.

Responsibilities

• In close cooperation with international departments, you will manage projects for the further development of Customer Experience measurement.
• You will contribute your expertise to analyze, evaluate, and sustainably implement digital solutions along the customer journey.
• In coordination with global stakeholders, you will prioritize requirements and translate them into concrete project measures.
• You will ensure that systems, data, and processes function consistently across countries and deliver real added value.
• You will use your analyses to identify optimization potential and drive data-based decisions.
• You will accompany international rollouts and ensure a structured introduction of our tools.

Qualifications

• A completed Bachelor's degree, ideally with a focus on business, IT, or Customer Experience.
• You have several years of experience in project management, preferably in the area of digital tools or platforms.
• You have already worked in international projects and speak fluent English.
• You understand how systems, data, and processes interact and derive clear measures from this.
• You structure complex topics independently and keep projects on track even with many interfaces.
• Experience with CX tools or similar platforms will complement your profile.
• Initial experience in the field of AI would be desirable.

Note: This position is limited to 12 months and is part-time (18h/week).