Customer Invoicing Process Design and Fusion Analyst

Role Overview

The finance operations analyst lead the process documentation efforts for a Global Business Services (GBS) project. This role includes understanding current state operations, capturing technical details for each role within the Order to Cash business operations and identifying continuous improvement of end-to-end process. The role ensures global processes are standardized, well controlled, technology enabled, and optimized. The analyst uses technical background & expertise to identify process improvements using technology including ServiceNow and Fusion to make our operational processes more efficient.

Responsibilities

Process Documentation

• Work with internal Subject Matter Experts (SMEs) to understand global standards for end-to-end customer payment processes including customer onboarding and invoicing to collections.
• Complete detailed process workflows, SOPs, and RACI models.
• Ensure process documentation aligns with internal controls, audit requirements, and regulatory standards.

Process Optimization & Technology Enablement

• Use technical expertise and working knowledge of existing technology such as Fusion, Automation Anywhere, and ServiceNow to make recommendations on technology enhancements that could support more effective workflow in the business.
• Define KPIs, SLAs, and quality metrics to measure process performance.
• Drive continuous improvement using Lean, Six Sigma, and root cause analysis methodologies.

Stakeholder Collaboration

• Work closely with finance team to understand requirements and document desk level procedures into process documentation.

Qualifications Required

• Bachelors degree.
• Strong understanding of end to end finance processes and internal controls.
• Demonstrated experience with process improvement methodologies (Lean, Six Sigma, Kaizen).
• Technical expertise using and identifying automation opportunities using Oracle Fusion (Invoicing Module Required), Automation Anywhere and ServiceNow.
• 2-3 years experience working in Order to Cash or process management.
• Willingness to travel (domestic and international South America)