Onboarding Manager

About Tomorro

Tomorro is the Contract Lifecycle Management platform that reinvents how legal, finance, and business teams work together on contracts. Our mission: to eliminate contractual friction so teams can move faster, with more confidence and greater impact.

Since our AI-native pivot, we don't just add AI to an existing product: we rethink every workflow around intelligent agents that assist, automate, and sometimes replace low-value-added tasks. The result: a product that saves our clients hours per week on demanding legal matters.

An AI-first Culture

At Tomorro, everyone is an AI builder, not just tech. Care, CSM, Ops, Sales, Product: every team builds, prompts, automates, vibes code. AI is not a separate project; it's our way of working daily.

Specifically, every Thursday afternoon, we stop the run to work cross-team on AI topics: new agentic workflows, internal automations, tool exploration, side projects that can become features.

Your Role

You join the Customer Onboarding team alongside Louna, Julia, and Grinny (Lead Customer Onboarding), within the Customer Experience unit.

Your mission: accompany new clients from start to finish, from signature to actual adoption. Manage complex implementations, train very diverse users, and ensure Tomorro becomes an indispensable tool in their daily lives.

But that's not all.

We are completely rethinking our onboarding model: more scalable, more automated, more intelligent. Fewer repetitive sessions, more adaptive journeys. Less copy-pasting, more AI doing the work for us. You will be a key player in this transformation.

Your Missions

• Understand client needs. You delve into their business challenges, ask the right questions, and build an onboarding journey adapted to each client: their organization, their maturity, what they truly need to master.
• Manage implementation. You design and deploy a clear action plan, adjusting your level of support based on the client's profile. You know when to push for deep engagement and when to create conditions for the client to progress autonomously.
• Train users. You lead engaging and operational sessions to upskill all profiles, from the most technical to the most novice. You also orchestrate collective formats to maximize your impact at scale.
• Ensure follow-up and activation. After go-live, you ensure adoption truly takes off. You identify friction points, activate the right levers, and propose concrete optimizations.
• Industrialize onboarding. You contribute to the production of materials (guides, tutorials, e-learning paths, internal automations) that make the experience simpler, faster, and smoother for both clients and the team. You identify what can be automated and you do it.
• Work cross-functionally. You collaborate closely with Sales, Product, Customer Care, and Customer Success to ensure a consistent experience, from closing to retention.

Your Profile

• 2+ years of successful experience in Customer Success or Onboarding Manager, in a B2B SaaS environment.
• You have successfully managed complex implementation projects with multiple stakeholders, varying maturity levels, and parallel challenges.
• You have a genuine sensitivity to AI, product, and tech. You enjoy automation tools, understand how integrations work, and spontaneously test new AI tools as they emerge. If you don't already have your personal stack of agents and workflows, you are eager to build one.
• You know how to empower a client without micromanaging. You set boundaries without rigidity, you guide without doing the work for them.
• You are extremely rigorous and organized, but you know how to adapt when the situation demands it.
• You express yourself clearly, both in writing and orally, in French and English.
• You want to be part of a team that builds, not just executes.

Our Recruitment Process

• HR Screening: 30 min video call with Barbara, Talent Recruiter
• Background Interview: 1h video call with Grinny, Lead Customer Onboarding
• Case Study: 1h at our offices with Margot, Head of CX, and Grinny
• Final Review: 45 min video call with Margot

How We Work

• Ambition: We seek individuals who love to drive change. We will always encourage you to dare.
• Trust & Ownership: Joining Tomorro means wanting to take responsibility. Grow fast, and grow the company with you.
• Enjoyment: We do all this in a good mood. :)

Tomorro also offers

• An international, cohesive, and ambitious team, united by common values
• Thursday afternoons dedicated to cross-team AI topics: a time to build, prototype, and learn
• A remote policy (teleworking is possible 1 to 2 days per week)
• MacBook and monitor to work in the best conditions
• Central and spacious offices in the heart of Paris (located at Bourse)
• After-work events and seminars with the entire team