Customer Program Manager

Responsibilities

• Coordinate and support internal meetings and customer-facing program logistics and communications
• Manage on-site operations, including supply ordering, shipping, mail distribution, and visitor access
• Oversee facility maintenance and service requests
• Support routine financial processes, including invoice collection, submission, tracking, and vendor payment follow-up
• Partner cross-functionally to support customer programs and identify opportunities to improve operational efficiency
• Administer customer and sales surveys, and maintain accurate program data
• Perform additional duties as assigned

Required Qualifications

• Bachelors degree in marketing, Business Administration, Communications, or a related field, or 24 years of experience in administrative, marketing operations, or customer program coordination roles
• Strong organizational and multitasking skills with high attention to detail
• Experience coordinating logistics for events, meetings, or customer-facing activities
• Familiarity with Microsoft Office, Salesforce, and enterprise workflow tools

Preferred Qualifications

• Experience supporting customer experience programs, reference sites, or marketing events
• Exposure to survey tools and customer feedback programs (e.g., NPS)
• Experience working in a cross-functional, matrixed organization
• Background in healthcare, diagnostics, or B2B environments