Customer Project Manager

About the Company:

Our client is a well-established global leader in advanced industrial technology solutions, operating across multiple international markets. With a strong focus on innovation, sustainability, and operational excellence, they deliver high-quality, customized solutions to a diverse range of industries including but not limited to power management.

About the Role:

We are looking for a Customer Project Manager to lead and coordinate customer projects within internal production teams. This role is responsible for managing the full project lifecycle - from purchase order to final delivery -ensuring timely execution, high-quality standards, and strong customer communication.

Location:

Lower Austria (hybrid: 3 days onsite / 2 days remote)

Contract Type:

Full-time permanent employment

Responsibility Scope:

Project Ownership & Execution:

• Manage assigned customer projects from order receipt to delivery
• Create and maintain project plans, timelines, and milestones
• Monitor progress across engineering, procurement, production, testing, and logistics
• Ensure delivery commitments in terms of scope, timing, and quality

Customer Communication:

• Act as the main point of contact for customers during project execution
• Coordinate technical clarifications, timelines, and project updates
• Lead customer meetings, status calls, and escalation handling
• Build and maintain strong, long-term customer relationships

Cross-functional Coordination:

• Collaborate closely with engineering, supply chain, production, and planning teams
• Ensure smooth project execution through effective internal alignment

Commercial & Cost Awareness:

• Monitor project scope versus order confirmation
• Manage variation orders and additional cost topics
• Identify and escalate commercial risks

Quality & Delivery:

• Support Factory Acceptance Tests (FAT) and customer participation
• Ensure complete and accurate delivery documentation
• Drive issue resolution to ensure on-time delivery and customer satisfaction

Reporting & Continuous Improvement:

• Maintain accurate project tracking and reporting
• Present project status, risks, and actions internally
• Lead lessons learned and contribute to process improvements

Benefits:

What we offer:

• Opportunity to join a leading international industrial environment in Austria
• Diverse and responsible role with a high level of autonomy
• Collaboration within a motivated and growing team
• Career development and continuous learning opportunities
• Modern production environment with advanced automation and Industry 4.0 standards
• Additional benefits such as mobility programs, meal support, health initiatives, and company events