Program Manager

About

Lead customer relations as a Program Manager with Dynacare in Brampton, Ontario. This permanent full-time role focuses on strategic execution and operational excellence.

In this hybrid position, you will develop and implement departmental goals, ensuring effective program performance across teams. Key skills include budget management, Lean Six Sigma principles, and strong interpersonal abilities. You will monitor program metrics, delivering quality service and resolving client inquiries, all while ensuring compliance with regulations and internal standards.

Responsibilities

• Develop and implement strategic operational goals
• Monitor program performance metrics for continuous improvement
• Ensure proactive customer service and issue resolution
• Maintain communication with stakeholders on program matters
• Collaborate with Sales and Marketing on study requirements

Requirements

• BSc in Health Science or equivalent with lab experience
• Knowledge of FDA GxP regulations and Lean Six Sigma
• Proficiency in MS Office Suite
• Strong time management and conflict resolution skills
• Ability to work collaboratively in a team environment

Utilize your expertise in program management and customer relations to excel at Dynacare in Brampton.