Sales Support (Customer Renewals Executive)

Job Description

In the Customer Renewals Centre, our people and our culture are central to our success! Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation, and internal navigation of commercial and legal teams. If you re looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Centre is the place for you!

You will be hired to help negotiate contracts and communicate internally regarding products which are going to be sunset or end of life.

Responsibilities

• delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team.
• interfacing with customers on behalf to negotiate commercial terms and drive incremental revenue.

You will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to growth.

Qualifications

• Technical skills: basic Microsoft office knowledge and web browsing
• Language skills: English mandatory, any other foreign language is nice to have
• Experience Required: no experience in a similar role required
• Personality Profile: good communication skill written and verbal, problem solving skills
• Education: university degree is nice to have but not obligatory