Customer Service Clerk (m/f/d)

Job Responsibilities

• Coordination with other departments, warehouses, other branches and overseas
• Customer service: responding to inquiries related to import/export and triangle business to existing and new customers and oversea bases by email, telephone and face to face conversation
• Inside sales: contact with clients, oversea bases, agents, transportation companies etc., and prepare a quotation
• Billing business: issuing invoices to customers and related business for triangle business
• Data input in Cargo Wise System
• Achievement extraction: System extraction of shipping-related achievements

Job Requirements

• You have commercial training or relevant professional experience in customer service and inside sales
• You have a strong service orientation and proactively respond to customer needs
• You are characterized by strong communication skills in Japanese, German and English as well as empathy and intercultural competence
• Analytic and careful working style with a high affinity for IT
• Flexibility and resilience, customer orientation and ability to work in a team
• Very good communication and organizational skills as well as a proactive way of working

Benefits

• Secure and unlimited employment
• 12 monthly salaries and transport allowance
• 30 days vacation
• Working in an international environment with a global network
• A free parking space