Customer Service Manager - Contact Centre

Customer Support Executive

Location: Gurugram, Haryana (On-site)
Contact Person: HR Nilaya, or share your resume with View phone number on foundit.in & [HIDDEN TEXT]
Interview Mode: Face to Face only (No Virtual rounds)
Working Days: 6 days working with a roster off
Languages Preferred: English
Salary: 2.5 – 4 LPA

About

PolicyBazaar is looking for dynamic and customer‑focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow‑up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem‑solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Required Skills

• Excellent communication skills (verbal and written).
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call centre or customer support role is a plus.
• Freshers and experienced both can apply.
• Minimum education: Graduate.

What We Offer

• Amazing work culture.
• Complete the Day shift.
• 6 Day working.
• 1 Roster off.
• Unlimited Incentives.
• Good opportunity for career progression.
• GMC – Group medical coverage.
• Gratuity is paid as per applicable law, which is over.

ISMS Responsibilities

• Be aware and comply with the ISMS Policy, procedures, and objectives.
• Actively participate in ISMS exercises.
• Request access to information from their Team Leaders/Executives.
• Report known and suspected security incidents to the IT Helpdesk.
• Protect the secrecy of passwords.
• Protect information assets used by them against compromise of the confidentiality, integrity, or availability.

Application Process

Interested candidates can share their resume with [HIDDEN TEXT] or WhatsApp to View phone number on foundit.in.