Senior Customer Success Manager

About

As a Senior Customer Success Manager, you will help our customers derive maximum value from their investment in LogScale/Next-Gen SIEM product suite. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills.

Responsibilities

As a Senior Customer Success Manager, you will:

• Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams.
• Drive escalations with executive management and stakeholders

Qualifications

• Bachelor's Degree or equivalent experience
• Excellent customer service skills and ability to quickly establish technical credibility with customers

Bonus Points

• 5+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
• Strong familiarity with current concepts and technologies in at least one of these areas: Experience managing software integration projects.
• Prior experience in the log management space

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Vibrant office culture with world class amenities

We support veterans and individuals with disabilities through our affirmative action program. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.