Customer Service Manager - SAP CX (all genders)

About Us

We are among the top addresses in the IT world, focusing on optimizing our clients' core business processes. Through the smart use of tailor-made IT solutions, we help our clients get the most out of their business and current technologies. But we achieve our success through only one thing: the people at adesso! They bring ideas, technical know-how, and technologies together. Together, we program (your) future at adesso.

YOUR ROLE

• Responsibility: Together with other team members, you are responsible for the productive software solution that we implement for our clients within SAP CX projects.
• Incident Management: You accept incident reports and service requests and ensure their timely processing and resolution.
• Coordination: You coordinate the deployment of solutions with us, our clients, and relevant service providers.
• Error Analysis: You analyze and qualify error situations, read log files, and keep an eye on the entire environment.
• Coordination: You continuously coordinate closely with clients and specialists from software development.
• Documentation: You maintain the documentation relevant for operations.

YOUR PROFILE

• Education and Qualification: Training or studies in a relevant IT field.
• Experience: Experience in a support function, as an Application Manager or Customer Service Manager, ideally with SAP Customer Experience Cloud and the integration of third-party systems.
• Error Analysis: Enjoy analyzing and qualifying errors.
• Technical Skills: Experience with common support tools and in the Kubernetes/Cloud environment is helpful.
• Interface Knowledge: Ideally, knowledge of interfaces (REST, JSON, XML) for connecting surrounding systems such as ERP, CRM, PIM, DAM, CMS.
• AI Competence: You confidently use AI tools in your field, critically evaluate the results, and support clients and adessi in leveraging AI potentials.
• Language Skills: Very good German and good English skills.

Our Promise

You will feel comfortable with us! Collegial, familiar, and on an equal footing – we live exchange, team spirit, and respectful interaction with each other. Diversity and different perspectives are valued just as much as you as a person. This and much more stands for our very special sense of togetherness. For which there is even a word: adessi.

Our culture and collaboration are characterized by mutual appreciation, recognition, and support. This connects us across hierarchies – including in the home office. Thus, we once again achieved 1st place in the competition "Germany's Best Employers in the ITK"!. Our extensive training offerings and a transparent career level model for everyone ensure that your development does not stand still with us. Because growing together and being an enabler of opportunities is programmed into our DNA.