Customer Service Manager

Since 2006, Divi’s Nutraceuticals has been passionately developing carotenoid and vitamin products and has established itself globally as a reliable partner in the food, beverage, dietary supplement, and animal nutrition industries.

As part of Divi’s Laboratories Ltd. — a leading global API manufacturer with over 17,000 highly skilled professionals — we combine global stability with technical expertise.

To support the development of our business in the USA, we’re looking for a Customer Service Manager to join our Customer Service Team.

Customer Service Manager Team Lead, 100%

Work location: Florham Park, New Jersey

Are you organized, communicative, and able to keep an overview even in complex processes? Then we offer you an exciting opportunity to apply your skills in a dynamic and international environment.

Your Responsibilities

• Leading the Customer Service team
• End-to-end Order Management: capturing and maintaining customer orders in SAP HANA
• Monitor and manage the order backlog
• Customer communication: sending order confirmations and invoices
• Shipping and export handling: creating and managing shipping, export, and customs documents
• Logistics coordination with external service providers
• Inventory management and stock monitoring
• Dispatch sample orders and conduct sample inventory
• Creation of purchase orders for intercompany shipments
• Complaint handling
• Continuous process improvement

Your profile

• Completed commercial apprenticeship or comparable qualification
• At least 5 years of professional experience in order management or customer service
• Solid knowledge of shipping, export, and customs documents
• Experience working with logistics service providers
• Team lead extensive experience in people leadership
• Proficient in ERP systems (preferably SAP HANA) and MS Office
• Strong communication skills and customer-oriented mindset
• Structured and independent working style
• Team player with cross-functional thinking
• Resilience and flexibility in a dynamic environment

If you are interested and ready to take on a new challenge, send your application by clicking on the button below or by email to careers@divisnutra.com