Customer Service Representative / Program Manager

About VAC Developments Ltd

VAC Developments Ltd is a Canadian Aerospace and Defense Manufacturing Company.

We are seeking a highly organized and customer-focused Customer Service Representative / Program Manager to support our aerospace manufacturing operations. This role acts as the primary liaison between customers, internal teams, and external suppliers to ensure on-time delivery, effective program execution, and high levels of customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned aerospace customers
• Manage customer orders from receipt through delivery, ensuring accuracy and timeliness
• Coordinate with internal departments (production, quality, engineering, shipping) to meet customer requirements
• Monitor and manage program schedules, ensuring milestones and delivery commitments are met
• Communicate order status, delays, and risks proactively to customers
• Review and interpret customer purchase orders, contracts, and technical requirements
• Support production planning and demand forecasting activities
• Resolve customer issues, complaints, and non-conformances in a timely manner
• Participate in internal and customer meetings, including program reviews
• Maintain accurate records in ERP/MRP systems

General Functions

• Act as a bridge between customer expectations and operational execution
• Ensure compliance with aerospace standards, customer requirements, and quality systems (e.g., AS9100)
• Track KPIs such as on-time delivery, customer satisfaction, and response times
• Assist with quotation follow-ups and new business opportunities
• Collaborate with supply chain to mitigate risks and manage lead times
• Support audits and documentation requirements as needed

Qualifications

• 3–5+ years of experience in customer service, program management, or account management (preferably in aerospace or manufacturing)
• Strong understanding of aerospace manufacturing processes (machining, heat treat, finishing is an asset)
• Experience with ERP/MRP systems
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills

Pay

From $38.00 per hour

Benefits

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Vision care

Work Location

In person